Frequently Asked Questions

Find quick answers to common questions about orders, shipping, products, and more.

=== Shipping & Delivery ===

Q: How long does shipping take?
A: Standard shipping takes 5-7 business days within the US. Express shipping (2-3 business days) is available at checkout. International orders typically take 7-14 business days.

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders over $49 within the continental US.

Q: Do you ship internationally?
A: Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

Q: How can I track my order?
A: Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order in your account dashboard.

=== Returns & Refunds ===

Q: What is your return policy?
A: We offer a 30-day money-back guarantee on all products. If you're not satisfied, contact us within 30 days of delivery for a full refund.

Q: How do I initiate a return?
A: Email support@annkes.com with your order number and reason for return. We'll provide a prepaid return label within 24 hours.

Q: How long do refunds take?
A: Refunds are processed within 5-7 business days after we receive the returned item. The refund will appear on your original payment method.

=== Products ===

Q: Are your products compatible with my device?
A: Our products are designed for universal compatibility. Check each product page for a detailed compatibility list. If unsure, contact our support team.

Q: What does GaN technology mean?
A: GaN (Gallium Nitride) is a next-generation semiconductor material that allows chargers to be significantly smaller and more efficient than traditional silicon-based chargers, while delivering the same or more power.

Q: Are your cables MFi certified?
A: Yes, all our Lightning cables are Apple MFi (Made for iPhone/iPad) certified, ensuring 100% compatibility with no warning popups.

Q: Do your power banks comply with airline regulations?
A: Yes, all our power banks are under 100Wh and are TSA-approved for carry-on luggage on all major airlines.

=== Warranty ===

Q: What warranty do you offer?
A: All Annkes products come with a 2-year warranty covering manufacturing defects. Register your product on our website to activate the warranty.

Q: How do I make a warranty claim?
A: Email support@annkes.com with your order number, product name, and a description of the issue. Include photos if possible. We'll respond within 24 hours.

=== Payment ===

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted with 256-bit SSL and processed through PCI-compliant payment gateways. We never store your full credit card information.